Duravel

Work Orders

1

Active

0

Waiting

2

Completed

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Create work order

Manage refund requests with policy checks, approval thresholds, and a mock refund activity.

MVP templates

Customer Refund Request

threshold

Manage refund requests with policy checks, approval thresholds, and a mock refund activity.

Lead Follow-Up

optional

Respond to inbound leads and schedule durable follow-ups.

Appointment Reschedule

optional

Coordinate appointment rescheduling with customer replies and reminders.

Quote Request

required

Draft, approve, send, and follow up on customer quotes.

Document Collection

optional

Request, validate, and follow up on missing documents.

AI Lead Follow-Up Rep (LeadDesk)

optional

Responds to inbound leads, qualifies, schedules meetings, and follows up until booked, lost, or stale. Requires Gmail and Google Calendar.

Postgres state
Temporal worker
Approval gate
Audit timeline

Refund request for delayed shipment

active

Customer requested a refund because the order arrived after the event date.

Template
customer refund request
Step
intake
Priority
normal
Workflow
pending

work_order.created

Work order created

Smoke test refund

completed

Verify Temporal workflow approval and completion path.

Template
customer refund request
Step
closed
Priority
normal
Workflow
started

work_order.completed

Work order completed with audit summary

policy.checked

complete_work_order: allow — within authority

tool.succeeded

Customer response drafted and marked sent

policy.checked

send_customer_response: allow — within authority

Smoke test refund

completed

Verify Temporal workflow approval and completion path.

Template
customer refund request
Step
closed
Priority
normal
Workflow
started

work_order.completed

Work order completed with audit summary

tool.succeeded

Customer response drafted and marked sent

tool.succeeded

Mock refund completed

tool.started

Mock refund started